Services we provide

Personal Care

We can provide assistance with personal care tasks such as:

  • Washing
  • Shaving
  • Oral care
  • Dressing
  • Bathing, hair and skin care
  • Continence care
  • Medication management
  • Getting up and going to bed
  • Making and changing beds
  • Meal preparation and advising on healthy eating
  • Eating and drinking
  • Therapeutic activities, e.g. swimming, gym etc
  • Companionship visits
  • Pursuing personal interests, hobbies and leisure activities

Other services

Available from the Concierge and Housekeeping departments:

  • Shopping
  • Paying service / utility bills
  • Household management
  • Laundry and ironing
  • Cleaning and vacuuming

Care needs assessment

Before you decide whether or not to take up our services your personal requirements will be discussed with you.

A personal care assessment will be undertaken by the Care Manager or Care Team Leader with the involvement of the client and / or those close to them.

Personal Care Plan

Care needs, preferences and personal goals will be recorded in your Personal Care Plan (PCP).

A PCP will be developed and agreed with you, taking into account the care needs assessment and other factors such as mobility, risk and health and safety.

The plan will take account of your wishes and preferences in relation to the way in which care is provided and your chosen lifestyle, including any specialist and communication needs.

What you can expect from us

Our Care Assistants have the skills, experience and knowledge required to provide personal care.

Care Assistants individually and collectively, have the skills and experience to deliver the services and care which we will work with you to build a professional and rewarding relationship.

Our Care Assistants are reliable and dependable and are able to respond to your needs and preferences as they arise on a day-to-day basis. We will provide services in a way which meets the outcomes we have agreed with you in your Personal Care Plan.

Autonomy and independence

We will respect your decisions in relation to your own life and we will provide information, assistance and support where needed to maintain your independence.

Care Assistants will carry out tasks in a way which maximises your independence. You will be supported to take risks, as set out in your Personal Care Plan, having due regard to Health and Safety.

Medication and health related activities

Our policies and procedures on medication and health related activities aim to protect you and ensure staff are competent in their duties.

Assisting with medication

  • Care Assistants may only provide assistance with taking medication in accordance with your Personal Care Plan and in accordance with the medication policy which is available on request.
  • Care Assistants are trained how to prevent infection and cross infection, which includes good hand washing techniques and the use of personal protective equipment to protect you and themselves.


Whenever a Care Assistant assists you with medication in your home, they will make an entry in the Medication Administration Record immediately after the medication is administered; the record will include dosage given, date and time of medication and method of administration. The Care Assistant will also record any advice

Personal welfare

Our Care Assistants undertake Health and Safety training as part of their induction and they attend refresher training on an annual basis. Among the topics covered are:

  • Moving and handling
  • Basic first aid
  • Food hygiene

Our Care Assistants are also instructed on dealing with accidents and emergencies and know how to respond in such.

Risk assessment

We aim to minimise the risk of accidents and harm happening to you or our staff in the provision of personal care.

A risk assessment will be undertaken by a trained and qualified member of staff prior to the commencement of our service to you. This will identify any potential risks associated with the provision of care, medication and other health related activities. The risk assessment will be updated annually, or more frequently if necessary.


Personal information will be handled appropriately and personal confidences will be respected.

All office staff and Care Assistants employed by Rangeford have a duty to keep your information strictly confidential and to use it only for the proper purposes in accordance with the General Data Protection Regulation. We will only disclose information with your consent, unless we are required to do so by law.

Personal data held on computer or paper records may be reviewed as part of the inspection and regulation process, including inspectors working on behalf of the Care Quality Commission (CQC) and authorised employees of statutory authorities.

All Rangeford Villages employees are given training in confidentiality and are aware of when it is appropriate to share information.

Personal Protection

Protection from abuse, neglect and harm

We aim to safeguard you from any form of abuse or exploitation, inhuman or degrading treatment through deliberate intent, negligence or ignorance, in accordance with our written policies and procedures.

Our Care Assistants receive training on the protection of vulnerable adults and the prevention of abuse. We will always treat any allegations of abuse very seriously.

Money and gifts

On occasion, you may wish to express thanks to your Care Assistant by making a gift. The recipient of any gifts is to advise their line manager for recording in the gifts received log.

Care Assistants are not allowed to accept bequests in wills; nor are they allowed to act as witnesses to wills or other legal documents.

Our Care Assistants are not allowed to lend money or property to clients, nor are they allowed to borrow money or buy property from them, or look after goods belonging to them.

Home security

Care Assistants will ensure the safety and security of clients and their home at all times when providing personal care.

Access to your home

Care Assistants must not take unauthorised people or pets into your home, or admit anyone without checking their identity and receiving permission.

All Care Assistants are issued with identity badges, bearing their photograph and an expiry date. They are required to be carried / worn at all times and shown when entering a home, or whenever asked for identification. Do not be afraid to ask to see the badge.

Safe keeping of keys

If you are unable to let your Care Assistant into your home, a consent to enter form can be arranged so the Care Assistants may let themselves in.

No response

If the Care Assistant arrives at the allotted time and is unable to get access to your home, they will telephone your next of kin or let themselves into the property (if this arrangement has been formally agreed in writing with you).

Damages and breakages

Care Assistants will always, whilst providing care or other services, treat property and possessions with respect. However, on occasions, accidental damage and breakages can occur.

Rangeford Care accepts no liability or responsibility for this type of damage. You are advised to hold household insurance.

Records kept in your home

Your health, rights and best interests will be safeguarded by maintaining a record of key events and activities undertaken in your home in relation to the provision of personal care. Records will be kept in your home and updated on each visit.

You will be informed about what is written and you and your family / representatives will have access to the records. Records will be factual and will be signed and dated. The records will be removed on a monthly basis and transferred to your personal file and held securely in Rangeford Care’s office.